Accessing myPay Account successfully- How to regulate your account
A synonymous with innovation, myPay has been developed to execute the automated process of payment disbursement, particular and related discretionary paper-less way. Apart from payment-related tasks, you can also pay your tax, obtain tax statements, travel advisories of payment and many more via myPay.
Features of myPay
The best thing about myPay is that it has made everything more comprehensive.
- No more requirement to write letters or make long calls, fill out complicated paper forms.
- With the user-friendly, comprehensive portal, you are this boss of own change now.
- Get access to myPay for 24/7 hours. (Refer to the FAQ section of mypay.dfas.mil for possible downtimes and web maintenance.
- Review and change your current info unlimited times.
- Check print, save or download the recent pay or tax statements direct.
- Reliability and security are other facets of myPay. Your input is transferred directly to your payment system.
- Customize the delivery process of the statement.
- Customize or alter the state and federal tax holdings.
- Check the residential address.
- Update bank account or electronic fund transfer info.
- Enroll in Control Thrift Savings Plan.
And many more!
Setting up account-registration
MPay webs page is currently accessible on both desktop and mobile devices. If you are a new user, you need to first register with the mPay portal to get started. mPay requires a temporary password to get started with the enrolment. Your account will establish after you are given the smart card and the first salary is credited. To know about the details of the enrolment process department wise, refer to this document: mypay.dfas.mil/assets/documents/NewUserGuidance
3rd and 13th of every month is the time when the new accounts are established. If you have any questions regarding the account establishment, contact the system administrator and establish with their assistance. On establishing your account, a temporary password will be automatically generated. On receiving it, please go through the following steps:
- Open your browser and visit mypay.dfas.mil
- Scroll down. Under New User, click on Create your myPay Profile Start here link.
- Enter your social security number.
- Enter the temporary password generated.
- Click Submit.
- Enter bank details or payment details.
- Next, you need to create your Login ID. Login ID must be a minimum of 6 and a maximum of 129 characters. It must be the combination of letters, numbers and special characters, de-voiding of space. Login ID must not contain 9 numbers and the special characters like @ (at sign) _ (underscore)- (dash). (Period)‘ (apostrophe) can only be used. You cannot use the existing Login ID of someone else.
- Create a custom password. The password must contain a minimum of 9 and a maximum of 30 characters. It must be the combination of uppercase and lowercase letters, numbers and special characters. At least four characters must be different from the previous password. It must not be similar to 5 prior passwords and no spaces are allowed. The password must be changed every 150 days for security reasons.
- You need to set up security questions and answers.
- Click Finish.
You have successfully set up your account in mPay. Feel free to check the amazing features, your account balance and many more.
Logging in to mPay Account
Now that you have successfully registered with the mPay account, you can access your account anytime by:
- Open your browser and visit mypay.dfas.mil
- Type your Login ID.
- Type your Password. (the one you had set)
- Click Sign In.
Enjoy your account.
Retrieving forgotten Login ID
In case, you are unable to recollect your login ID or have forgotten any of the characters in between, no need to get concerned. Follow these simple steps to get back Login ID.
- Open your browser and visit mypay.dfas.mil
- Click on Forgot your Login ID under the Login tab.
- Enter your social security number and registered email address.
- Click on Email Login ID.
- Immediately, your Login ID would be sent to your email address.
- Alternatively, you can also enter the social security number and password.
- Click on Display Login ID.
- Your Login ID will be displayed on the screen.
Retrieving password
In case, you are unable to remember the password, refer here to reset your password. You also need to follow this step when your password is expired after 150 days to set up a new password.
- Open your browser and visit mypay.dfas.mil
- Click on Forgot or Need a Password under the Login tab.
- Enter your Login ID.
- Alternatively, you can enter the Social Security Number.
- Tick mark beside I am the individual associated with the information provided above and I elect to continue with this transaction.
- Click on Continue.
- Answer the security questions to retrieve the password link.
- Check your registered email address to check for the password reset link.
- Click on the link to set up a new password.
- Confirm the changes by logging in using newly set credentials.
Customer Support of mPay
Telephonic Contact
- Customer Assistance (General) – Call the toll free number 1-888-DFAS411 or 1-888-332-7411.
- Defense Switching Network (DSN) – Call up 580-5096.
- Commercial – Call up (216) 522-5096.
Calls must be commenced from Monday to Friday from 8:00 a.m. to 5:00 p.m. ET.
Also Read : Hartland Payroll Account Login Guide
Feedback Form
To contact via the website, you can also write down your concerns in the feedback form in details:
- Open your browser and visit corpweb1.dfas.mil/askDFAS/custMain.action?mid=2
- Agree to the terms and conditions and proceed to fill-up the form.
- You can start by searching in the FAQ regarding your concern.
- If you still need further assistance, select your category (in this case, myPay).
- Select your subcategory.
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